Shipping Damage & Delivery Inspection

01. Policy Overview

This policy applies to vending machines
and related equipment purchased from
Husser Vending LLC and delivered through
parcel or freight transportation.

It describes the steps customers should
take when receiving an order and the
information we may need to investigate
a shipping-related issue.

Delivery inspection helps identify
visible damage, missing components,
incorrect products, and other
transportation concerns.

If a problem is identified, please
contact us promptly so that we can
review the circumstances and
determine an appropriate resolution.

02. Preparing for Delivery

Before your shipment arrives, please
review the delivery information and
any instructions supplied with
your order.

For large vending machines,
delivery may require a freight
appointment or suitable
unloading arrangements.

Customers should ensure that:

• The delivery address and
  contact information are correct.
• Someone is available to
  receive the shipment when
  an appointment is required.
• The delivery location is
  accessible to the carrier.
• Any agreed unloading
  arrangements are in place.
• The person receiving the
  shipment is aware of the
  inspection procedure.

If you expect a delivery problem,
please contact us before the
scheduled arrival whenever possible.

03. Inspecting Your Shipment

We recommend inspecting the
shipment as soon as reasonably
possible upon delivery.

Where the carrier permits,
examine the exterior packaging
before signing the delivery
documentation.

What to Check

• Whether the number of packages
  or freight units matches the
  delivery documentation.
• Whether the outer packaging
  shows visible damage.
• Whether the product appears
  to have shifted or sustained
  damage during transportation.
• Whether the delivered item
  matches your order.
• Whether accessible accessories
  or components are present.

If the carrier requires a signature,
review the delivery documentation
carefully before signing.

04. Visible Shipping Damage

Visible shipping damage is damage
that can be identified when the
shipment is delivered, including
damage to the packaging or
the accessible product.

Examples may include:

• Crushed or torn packaging.
• Visible dents or scratches
  on the vending machine.
• Broken external components.
• Damaged pallets or other
  freight packaging.
• Signs that the equipment
  shifted during transportation.

What to Do

If you notice visible damage,
photograph the affected areas
where practical.

Ask the carrier to record the
observed damage on the delivery
documentation when possible.

Contact Husser Vending LLC
promptly with your order
number and a description
of the issue.

If the damage appears substantial,
contact us for guidance before
independently arranging a
return shipment.

05. Concealed or Hidden Damage

Concealed damage refers to damage
discovered after delivery that
was not apparent during the
initial exterior inspection.

Some damage may only become
visible after packaging is
removed or the product is
examined more closely.

If you discover concealed damage:

• Stop using the affected
  equipment if its condition
  raises a safety concern.
• Photograph the damage
  and relevant packaging.
• Retain the packaging
  where reasonably possible.
• Contact us with your
  order number and details.

We will review the information
and explain any additional
steps required to assess
the issue.

06. Reporting Shipping Damage

Please report visible shipping
damage preferably within
48 hours of delivery.

Prompt reporting helps us
investigate the circumstances,
obtain relevant carrier
information, and assess
the available resolution.

To report damage, email:

sale@husservendingllc.com

Include your order number,
delivery date, and a description
of the issue.

If damage is discovered later,
please contact us as soon
as reasonably possible.

07. Information and Documentation

To help us investigate a
shipping-damage report,
we may request the following:

• Customer name and order number.
• Delivery date and location.
• A description of the damage.
• Photographs of the affected
  product and packaging.
• Shipment tracking or
  freight reference information.
• Delivery documentation
  showing any recorded damage,
  where available.
• Photographs of product labels
  or identifying information,
  where relevant.

Please retain the original
packaging where practical
until the issue has
been reviewed.

If a particular document
is unavailable, contact us
with the information you
do have so that we can
assess the next steps.

08. Freight Delivery Inspection

Large vending machines may
be delivered by commercial
freight carriers.

Freight shipments can require
additional attention because
of the size, weight, and
handling requirements
of the equipment.

Before Signing

Where possible, inspect
the accessible exterior
of the shipment and
note any visible damage
on the carrier’s
delivery documentation.

Delivery Appointments

The carrier may arrange
a delivery appointment.
Customers should make
reasonable arrangements
to receive the shipment
at the agreed time.

Unloading

Depending on the shipment,
unloading may require
a loading dock, liftgate,
forklift, or other
suitable equipment.

Any unloading services
included with the order
should be confirmed
before delivery.

After Delivery

Inspect the equipment
further when it is
practical and safe
to do so.

If you discover damage,
follow the reporting
procedure described
in this policy.

09. Missing or Incorrect Items

If your delivery appears
incomplete or contains
an incorrect product,
please contact us
with your order number.

Describe the discrepancy
and provide photographs
or delivery documentation
where relevant.

We will review the order
and shipment information
to determine whether
an item was shipped
separately, omitted,
or supplied incorrectly.

Where an error is confirmed,
we will explain the
appropriate resolution,
which may include
supplying the missing
or correct item or
arranging a refund
where applicable.

10. Damage Claim Review

After receiving a
damage report, we will
review the information
provided and assess
the circumstances
of the shipment.

Depending on the issue,
we may:

• Request additional
  photographs or details.
• Review the order
  and delivery records.
• Contact the carrier
  about the shipment.
• Review relevant
  product information.
• Discuss the available
  resolution with
  the customer.

The time required to
complete a review
may vary depending
on the circumstances
and the information
available.

We will communicate
the outcome and
relevant next steps.

11. Repairs and Replacements

If a product arrives
damaged, we will assess
the available remedies
based on the nature
of the issue and
applicable requirements.

Depending on the
circumstances, an
appropriate resolution
may include:

• Repair of the
  affected product.
• Replacement of
  damaged components.
• Replacement of
  the product.
• A refund where
  applicable.

Replacement availability
may depend on the
particular machine,
manufacturer, and
available stock.

If a product needs
to be returned,
we will provide
the applicable
return instructions.

Do not arrange
independent return
freight before the
return destination
and procedure have
been confirmed.

12. Returns and Refunds

Returns and refunds
arising from shipping
damage will be handled
in accordance with
the circumstances,
our published Return
& Refund Policy,
and applicable law.

Where a refund is
approved, it will
generally be processed
within
5–10 business days
after approval.

Refunds will ordinarily
be returned through
the original payment
method where available
and appropriate.

The time required
for funds to appear
may depend on PayPal
or the participating
financial institutions.

For standard change-of-mind
returns, our published
Return & Refund Policy
provides a
14-calendar-day
return-request window,
subject to its eligibility
conditions.

Damage-related claims
are assessed separately
from standard
change-of-mind returns.

13. Customer Responsibilities

Customers are encouraged
to take reasonable steps
to support successful
delivery and prompt
resolution of any
shipment concerns.

These include:

• Providing accurate
  delivery information.
• Following any agreed
  freight receiving
  arrangements.
• Inspecting the shipment
  when reasonably possible.
• Reporting identified
  damage promptly.
• Providing relevant
  photographs and
  order information.
• Retaining packaging
  where practical.
• Following confirmed
  return instructions
  when a return
  is required.

Please contact us
if you are unsure
about a delivery
or damage-reporting
requirement.

14. Customer Rights

This policy describes
our standard procedures
for delivery inspection
and shipping-damage
reports.

Nothing in this policy
is intended to exclude
or restrict rights
that cannot lawfully
be excluded or
restricted.

Depending on the
circumstances and
applicable law,
customers may have
additional remedies
for damaged,
defective, incorrect,
or misdescribed goods.

The preferred 48-hour
damage-reporting period
does not automatically
remove such rights.

15. Contact Us

If your shipment arrives
damaged, appears incomplete,
or contains an incorrect
product, please contact
Husser Vending LLC.

Include your order number,
delivery date, and
relevant details so
that we can review
your enquiry.