Shipping & Delivery Policy

01. Shipping Overview

Husser Vending LLC supplies vending machines
and related equipment to customers throughout
the United States and to eligible international
destinations.

Shipping arrangements depend on the type,
dimensions, weight, availability, and destination
of the products ordered.

Smaller items may be shipped through parcel
delivery services, while larger vending machines
may require specialized freight transportation.

Shipping availability, charges, and delivery
arrangements for your order will be provided
during checkout or through the applicable
order confirmation process.

02. Order Processing Time

Orders are generally processed within
1–3 business days after
payment has been received and verified.

Business days are Monday through Friday,
excluding applicable public holidays.

Orders placed on weekends or holidays
will ordinarily begin processing on
the next business day.

Processing includes payment verification,
order review, preparation, and coordination
with the relevant shipping provider.

If an order requires additional verification
or a different preparation period, we will
communicate the relevant information
to the customer.

03. Shipping Rates and Charges

Shipping costs depend on the products
ordered, delivery destination, shipment
dimensions, weight, and transportation
requirements.

Applicable shipping charges will be
calculated and displayed during checkout
or provided in the relevant order
documentation before payment is completed.

Depending on the product and destination,
available services may include:

• Standard parcel delivery for
  eligible products.
• Freight transportation for
  large or heavy vending machines.
• Expedited delivery where
  available for the selected order.
• International transportation
  to supported destinations.

Additional services, such as specialized
unloading, inside delivery, or installation,
are not included unless expressly stated
in the applicable order arrangements.

Customers should review the total
shipping cost and delivery requirements
before confirming their purchase.

04. Estimated Delivery Times

Delivery estimates vary according to
destination, carrier availability,
and the shipping service selected.

Domestic United States Orders

Estimated delivery time:
3–10 business days
after dispatch.

International Orders

Estimated delivery time:
7–21 business days
after dispatch.

These timeframes are estimates rather
than guaranteed delivery dates.
Actual delivery may be affected
by carrier schedules, customs
clearance, destination accessibility,
or other circumstances.

Where a particular product or destination
requires a different delivery timeframe,
the applicable estimate will be
communicated during the order process.

05. Shipment Confirmation and Tracking

Once an order has been dispatched,
we will provide shipment confirmation
using the contact information
supplied during checkout.

Where tracking is available, the
confirmation will include a tracking
number or relevant shipment reference.

Tracking information may take
24–48 hours
to become active after the carrier
receives the shipment.

Freight shipments may use different
tracking procedures from standard
parcel deliveries.

If you have not received shipment
information after your order has
been dispatched, please contact
our support team with your
order number.

06. Freight Delivery for Large Vending Machines

Large or heavy vending machines
may be transported by commercial
freight carriers.

Freight deliveries can involve
different procedures from standard
parcel shipments because of the
size and weight of the equipment.

Delivery Appointments

The freight carrier may contact
the customer to arrange a suitable
delivery appointment.

Customers should ensure that
someone is available to receive
the shipment at the agreed time.

Unloading Requirements

Depending on the shipment, unloading
may require a loading dock, forklift,
liftgate service, or other suitable
equipment.

Any unloading requirements and
available delivery services should
be confirmed before dispatch.

Delivery Accessibility

Customers must provide an accurate
delivery address and disclose any
known access restrictions that
could affect freight delivery.

Such restrictions may include
narrow roads, restricted vehicle
access, stairs, or limited
unloading space.

07. International Shipping

Husser Vending LLC may ship eligible
vending machines and related products
to international destinations,
subject to carrier availability,
import requirements, and any
applicable restrictions.

International shipping availability
and charges must be confirmed
for the destination and products
included in the order.

Customs Duties and Import Taxes

International shipments may be
subject to customs duties, import
taxes, clearance charges, and
other fees imposed by the
destination country.

Unless otherwise agreed in the
applicable order terms, customers
are responsible for import-related
charges that are not collected
by Husser Vending LLC.

Customs Clearance

Customs authorities may inspect
shipments or request additional
documentation before releasing
imported goods.

Such procedures may extend the
estimated delivery timeframe.
We will provide reasonable
assistance with shipment-related
enquiries where appropriate.

08. Customer Delivery Responsibilities

Customers are responsible for
providing accurate information
necessary to complete delivery.

This includes:

• A complete and accurate
  shipping address.
• A valid telephone number
  and email address.
• Any relevant delivery
  instructions or access details.
• Availability to receive
  the shipment when required.
• Suitable unloading arrangements
  where these are the customer’s
  responsibility.

Customers should inspect delivered
equipment and report any visible
shipping damage as described
in this policy.

09. Incorrect or Incomplete Shipping Addresses

Please review your shipping
information carefully before
submitting an order.

If you notice an address error,
contact us as soon as possible
and provide your order number
and corrected details.

We will attempt to accommodate
an address correction where
the order has not yet been
dispatched and the change
is operationally possible.

Once a shipment has been handed
to the carrier, an address change
may not be possible.

If a shipment is returned because
of an incorrect or incomplete
address supplied by the customer,
additional shipping charges
may apply before redelivery.

Any additional charges will
be communicated to the customer
before redelivery is arranged.

10. Damaged Shipments

We aim to prepare and package
products appropriately for
transportation.

If your shipment arrives with
visible damage, please inspect
the packaging and equipment
as soon as reasonably possible.

Reporting Shipping Damage

Please contact us preferably
within 48 hours
of delivery so that we can
promptly investigate the issue
and coordinate with the carrier.

When reporting damage, please
provide:

• Your order number.
• A description of the damage.
• Clear photographs of the
  product and packaging,
  where available.
• Relevant delivery documentation
  or carrier information.

Where practical, retain the
original packaging until the
issue has been reviewed.

We will assess the circumstances
and work toward an appropriate
resolution, which may include
repair, replacement, or refund
where applicable.

11. Lost or Missing Shipments

If your shipment has not arrived
within the communicated delivery
timeframe, please contact us
with your order number.

We may review tracking information
and contact the relevant carrier
to investigate the shipment status.

If tracking indicates that an
order was delivered but you
cannot locate it, please
notify us so the circumstances
can be reviewed.

Where a shipment is confirmed
lost or an order has not been
properly delivered, we will
determine an appropriate
resolution in accordance
with the applicable order
terms and law.

12. Shipping Delays

Although we aim to meet the
communicated delivery estimates,
delays may occasionally occur.

Potential causes include:

• Severe weather conditions.
• Carrier scheduling or
  transportation disruptions.
• Customs inspections
  and clearance procedures.
• Incorrect or incomplete
  delivery information.
• Freight access or
  appointment difficulties.
• Other circumstances affecting
  transportation or fulfilment.

If we become aware of a significant
delay affecting your order,
we will endeavour to communicate
the relevant information and
any revised delivery estimate.

Please contact us if you require
an update on an outstanding order.

13. Returns, Refunds and Cancellations

Requests to return a product,
cancel an order, or obtain a
refund are subject to the
applicable Husser Vending LLC
return, refund, and cancellation
policies.

Customers should review these
policies before placing an order,
particularly when purchasing
large equipment, special-order
products, or freight-delivered
items.

If you need assistance with
an order that has already
been dispatched, contact us
before arranging a return
or refusing a shipment.

Any applicable return-shipping
charges or other conditions
will be determined according
to the relevant policy and
applicable law.

14. Contact Us

If you have questions about
shipping charges, delivery
estimates, freight arrangements,
tracking, or a shipment issue,
please contact our customer
support team.

Include your order number
when contacting us about
an existing purchase.